RETURN POLICY
Our Return Care policy
At Flower Baby, your safety, comfort, and confidence mean everything to us. We work incredibly hard to create products using non-toxic, natural, and hypoallergenic ingredients, carefully formulated for young and sensitive skin.
However, we understand that every individual’s skin is unique, and we’re here to support you if something doesn’t feel right.
Reactions or Product Concerns
If you experience a reaction or sensitivity to one of our products, please contact us within 15 days of delivery, then ship back within 30days.
While our formulas are designed to be gentle and hypoallergenic, skin can respond differently from person to person.
To help us assist you, please include:
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Your order number
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A description of the reaction
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A photo (if applicable)
We will review each case with care and may offer a refund, store credit, or compensation products.
Unwanted Items
If you ordered a product and no longer want it, we accept returns within 30 days of delivery under the following conditions:
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Item must be unopened and unused
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Must be in original packaging and resellable condition
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Proof of purchase is required
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Must be ship back in the condition it was shipped it you
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your order.
Include:
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Your order number
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Clear photos of the damaged item
We will gladly provide a replacement or refund.
Refunds
Once your return or claim is reviewed and approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for processing
Shipping costs are non-refundable, unless the issue was due to our error.
Return Shipping
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Customers are responsible for return shipping on unwanted items
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We recommend using a trackable shipping method, as we cannot guarantee receipt of returns
Contact Us
To start a return or report an issue, please contact us at:
with the above information needed with your return type.
Our Promise
Flower Baby is built on care, honesty, and intention. Every product is thoughtfully made in small batches using ingredients we trust for our own families. We’re always here to support you and make things right.
