Shipping, Returns, Terms of Conditions
Welcome to our Shipping, Return Information, and Terms of Conditions. Here, you will find all the essential details regarding our shipping policies, how to return items, and the terms that govern your experience with us. We aim to provide clarity and transparency, ensuring you have all information you need. If you have any further questions, feel free to reach out!
Shipping
At Flower Baby, we believe in being transparent with our community — especially when it comes to shipping.
Shipping Costs
Shipping costs have increased significantly over the past few years, and we know how frustrating that can be.
To help support our customers, we do not pass the full cost of shipping onto you.
We cover a portion of the shipping fees to keep things as affordable as possible, while still ensuring your order arrives safely and quickly.
Shipping Carriers
We primarily ship with Canada Post.
We’ve carefully chosen this option because it allows us to keep your shipping costs lower.
For example, a package that costs approximately $19 with Canada Post can cost up to $49 with carriers like Purolator or FedEx.
Our goal is to balance cost, reliability, and delivery speed for you.
Shipping Speed
We aim to ship all orders using express shipping whenever possible.
However, depending on your location, delivery times may vary:
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Estimated delivery: 1–7 business days after shipment
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Rural or remote areas may experience slightly longer delivery times
Once your order is shipped, you will receive a tracking number so you can follow your package every step of the way.
Local Delivery
We are happy to offer local delivery within:
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Langley
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Aldergrove
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Abbotsford
Local delivery options will be available at checkout when applicable.
Processing Time
Orders are typically processed within 1–3 business days.
As a small-batch brand, we carefully prepare each order with attention and care.
Our Promise
Flower Baby is built on care — not just in our products, but in how we get them to you. We are always doing our best to keep shipping fair, fast, and reliable without placing unnecessary costs on our customers.
Returns
At Flower Baby, your safety, comfort, and confidence mean everything to us. We work incredibly hard to create products using non-toxic, natural, and hypoallergenic ingredients, carefully formulated for young and sensitive skin.
However, we understand that every individual’s skin is unique, and we’re here to support you if something doesn’t feel right.
Reactions or Product Concerns
If you experience a reaction or sensitivity to one of our products, please contact us within 15 days of delivery, then ship back within 30days.
While our formulas are designed to be gentle and hypoallergenic, skin can respond differently from person to person.
To help us assist you, please include:
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Your order number
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A description of the reaction
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A photo (if applicable)
We will review each case with care and may offer a refund, store credit, or compensation products.
Unwanted Items
If you ordered a product and no longer want it, we accept returns within 30 days of delivery under the following conditions:
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Item must be unopened and unused
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Must be in original packaging and resellable condition
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Proof of purchase is required
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Must be ship back in the condition it was shipped it you
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your order.
Include:
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Your order number
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Clear photos of the damaged item
We will gladly provide a replacement or refund.
Refunds
Once your return or claim is reviewed and approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for processing
Shipping costs are non-refundable, unless the issue was due to our error.
Return Shipping
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Customers are responsible for return shipping on unwanted items
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We recommend using a trackable shipping method, as we cannot guarantee receipt of returns
Contact Us
To start a return or report an issue, please contact us at:
with the above information needed with your return type.
Our Promise
Flower Baby is built on care, honesty, and intention. Every product is thoughtfully made in small batches using ingredients we trust for our own families. We’re always here to support you and make things right.
Terms of Conditions
Flower Baby Cosmetics
Last Updated: April 24 2026
Welcome to Flower Baby Cosmetics (“we,” “our,” “us”). By accessing or using our website (the “Site”) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.
1. General Use
By using this Site, you confirm that you are at least the age of majority in your province/state or have permission from a parent or guardian to use this Site.
You agree not to use our products or website for any unlawful or unauthorized purpose.
2. Products & Information
Flower Baby Cosmetics specializes in natural, small-batch skincare and cosmetic products designed especially for young and sensitive skin.
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All products are made with carefully selected ingredients; however, individual reactions may occur.
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Product descriptions, ingredients, and benefits are provided for informational purposes only and are not intended to replace medical advice.
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We recommend performing a patch test before full use.
3. Medical Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any medical condition, including acne, eczema, or other skin concerns.
If you have a medical condition or severe skin concern, please consult a licensed healthcare professional before use.
4. Orders & Payments
All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
We reserve the right to:
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Refuse or cancel any order at our discretion
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Limit quantities purchased per customer
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Update pricing at any time without notice
Payment must be completed before orders are processed and shipped.
5. Shipping
We aim to process and ship orders as quickly as possible.
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Shipping times typically range from 1–7 business days within Canada, depending on location
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Flower Baby is not responsible for delays caused by carriers (e.g., Canada Post)
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Shipping costs are calculated at checkout unless part of a promotion
Local delivery may be available in select areas.
6. Returns & Exchanges
We want you to love your products 💗
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Returns are accepted within 30 days of purchase for unused, unopened items
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Damaged or defective items must be reported within 7 days of delivery
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Due to the nature of skincare, we cannot accept returns on opened products for hygiene reasons
If you experience a skin reaction, please contact us—we care and will work with you to find a solution.
7. Product Use & Responsibility
By purchasing our products, you acknowledge:
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You are responsible for checking ingredient lists for sensitivities or allergies
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Flower Baby is not liable for misuse of products
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Results may vary depending on individual skin type and conditions
8. Intellectual Property
All content on this Site—including branding, logos, product names, images, and text—is the property of Flower Baby Cosmetics and may not be copied, reproduced, or used without permission.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We do not sell or share your personal data with third parties, except as necessary to process orders (e.g., shipping providers).
10. Limitation of Liability
To the fullest extent permitted by law, Flower Baby Cosmetics shall not be liable for any:
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Direct or indirect damages
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Skin reactions or sensitivities
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Losses related to product use or inability to use the Site
11. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting to the Site.
12. Contact Information
For questions regarding these Terms & Conditions, please contact us at:
Email: Flowerbabycosmetics@gmail.com
Website: www.flowerbabycosmetics.com
At Flower Baby, we believe skincare should be safe, simple, and confidence-building—especially for young skin. Thank you for supporting small-batch, intentional beauty 🤍